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Why your CCaaS platform needs DevOps configuration managementDiscover how you can simplify complexity, improve agility, and build a foundation for exceptional customer experiences with configuration management. The demands on contact centers have never been greater. Customers expect swift resolutions, personalized service, and seamless experiences across channels. CCaaS platforms are designed to meet these expectations, but managing their complexity can...0 Comentários 0 Compartilhamentos 908 Visualizações 0 Anterior
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Build a resilient CX management strategy during uncertaintyCustomer experience (CX) is a crucial factor in business success. However, economic uncertainty, such as market volatility and changing consumer behavior, challenges companies to maintain high-quality customer service while controlling costs. As businesses face budget constraints, it becomes essential to balance exceptional service with cost-efficiency. A recent study revealed that 81% of...0 Comentários 0 Compartilhamentos 526 Visualizações 0 Anterior
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Ensure success with CX personalizationDid you know that a 5% increase in customer retention can boost your profits by 25% to 95%? It’s true, and that’s why keeping your existing customers happy should always be the top priority. Now, how do you make sure customers keep coming back? Enter CX personalization. When you personalize a customer’s experience, you’re showing them that you truly understand their...0 Comentários 0 Compartilhamentos 178 Visualizações 0 Anterior
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