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Why your CCaaS platform needs DevOps configuration managementDiscover how you can simplify complexity, improve agility, and build a foundation for exceptional customer experiences with configuration management. The demands on contact centers have never been greater. Customers expect swift resolutions, personalized service, and seamless experiences across channels. CCaaS platforms are designed to meet these expectations, but managing their complexity can...0 Σχόλια 0 Μοιράστηκε 579 Views 0 Προεπισκόπηση
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Build a resilient CX management strategy during uncertaintyCustomer experience (CX) is a crucial factor in business success. However, economic uncertainty, such as market volatility and changing consumer behavior, challenges companies to maintain high-quality customer service while controlling costs. As businesses face budget constraints, it becomes essential to balance exceptional service with cost-efficiency. A recent study revealed that 81% of...0 Σχόλια 0 Μοιράστηκε 96 Views 0 Προεπισκόπηση
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