Essential Components of an Omni-Channel Contact Center

أضاف وظيفة جديدة أخرى

2025-02-11 10:22:12

An omni channel contact center requires a combination of technology, processes, and people to deliver a seamless customer experience. Here are the essential components: Technology Infrastructure ● Unified Communications Platform (UCP): A centralized platform that integrates various communication channels like voice, chat, email, and social media....

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