Measuring the Effectiveness of Your Outbound Call Center Software

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2025-02-11 10:20:45

assess the effectiveness of your outbound call center software, it's essential to track and analyze key metrics. Here are some key performance indicators (KPIs) to consider: Call Volume and Duration ● Inbound and outbound call volume: Track the total number of incoming and outgoing calls. ● Average call duration: Measure...

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