Applications of Artificial Intelligence
Artificial Intelligence ( AI) is not only here to stay but also to transform, innovate, facilitate processes, and, ultimately, enhance and improve our work. According to the survey on the use of software development solutions, AI is already present in 12.6% of Spanish companies and its universalization is unstoppable.
More and more companies are welcoming Artificial Intelligence , its different applications and benefits in a multitude of departments and management and production tasks with open arms. In fact, it is estimated that the impact of AI on Spain's GDP in 2025 will be 16.5 billion euros, taking only into account its application in industry.
Why is Artificial Intelligence key in companies?
Today, AI is a great support for all types of businesses, including the most traditional ones.
Every company needs to manage enormous amounts of data: sales, stock and logistics, customers, inquiries and suppliers... And, precisely, Artificial Intelligence helps us process and manage this data more quickly , allowing us to optimize the work within each department and, therefore, optimize processes.
Such are the benefits that, according to the consultancy McKinsey Global Institute, Artificial Intelligence is expected to generate , over the next three years alone, around 2.6 trillion dollars by solving marketing, sales and logistics problems.
The most notable uses of Artificial Intelligence
On paper it all seems very nice and simple, but, to optimize time, minimize costs and, therefore, increase profits thanks to the use of Artificial Intelligence , you have to know how to apply it well on a daily basis.
Therefore, in this article we break down some applications of Artificial Intelligence, which reflect how it can become your best ally at work, regardless of your sector. Are you interested? Keep reading.
📦 Artificial Intelligence in logistics
For a long time, logistics has followed a reactive role, limiting itself to changes in demand. However, thanks to the implementation of Artificial Intelligence, companies have begun to assume a proactive role in automating logistics and, consequently, adapting their action plans.
Another of the applications of Artificial Intelligence that has allowed companies to gain efficiency in terms of cost and time is the implementation of AI in warehouses. In figures, on average, AI helps reduce logistics costs by 15%, optimize inventory by 35% and improve the service provided by 65%.
And how to apply AI in logistics? Internally, AI makes it easier to notify staff of any important event and is an allied custom enterprise software development in operational processes, in which the volume of data is very high, such as having updated inventories , tracking of trucks on route or communication. with the fleet at any time.
Regarding communication with customers, AI chatbots are used to report the status of an order in real time , resolve frequently asked questions, plan deliveries, share complaints or suggestions, as well as cancel or modify the delivery of an order. In addition to reducing costs, customer satisfaction increases as they can resolve their queries quickly.
🏥 Artificial intelligence in healthcare
In recent years, there has been a significant increase in the use of artificial intelligence in the healthcare industry, especially in the wake of the Covid-19 pandemic
With hospitals saturated, chatbots were a vital tool by acting as a first communication filter , analyzing the information that the patient sent through the chat to later transfer it to the doctor.
In recent years, there has been tremendous progress in the use of artificial intelligence in the healthcare sector , because apart from providing medical services and handling uncertainty remotely , it is consumable several strategies such as providing diagnostic guidelines, scheduling appointments. medical or pharmaceutical care.
Artificial Intelligence in Education
Artificial Intelligence applied to education has also become one of the most profitable technological tools .
The automation of the most repetitive tasks is one of the main advantages of using AI in the educational sector . In this way, teachers can take the opportunity to dedicate more hours to preparing their classes or attending to students.
Other applications of Artificial Intelligence in education with a positive impact are personalized tutoring, as it is a virtual tool and is available 24 hours a day and from anywhere.
Chatbots are also used to help students find relevant information, answer frequently asked questions, and provide guidance on courses, educational programs, and services at a student institution.
For their part, schools or universities also benefit from chatbots since they allow them to automate administrative tasks such as student registration and schedule management.
The collection and analysis of data has also led to a transformation in educational centers. Schools can use Artificial Intelligence to process student data en masse and analyze it in a matter of seconds in order to make more accurate and efficient decisions based on the information collected.
In fact, implementing Big Data, software development as a service to make school dropout predictions has been an essential resource to address one of the most serious problems in education in Spain. By 2022, the dropout rate will have risen, to 14%. Thanks to artificial intelligence, the problem is detected early and solutions are provided so that thousands of children in our country do not have to drop out of school.
📈 Artificial intelligence in banking and finance
Artificial intelligence has transformed the banking sector as we know it. Without a doubt, you no longer need to physically go to the nearest bank or branch office to do banking.
The implementation of intelligent messaging chatbots that provide immediate solutions has facilitated all these processes. From making transactions, to scheduling payments or monitoring account activity . All this and more is possible thanks to Artificial Intelligence.
One of the perhaps most innovative custom development services is personalized financial advice as it helps people achieve their goals in this area. These intelligent systems evaluate income, essential recurring expenses, and spending habits, and with this information, create an optimized plan.
🎧 Artificial intelligence in Customer Service
Artificial intelligence has also become an important pillar of customer-facing corporate teams as it drives efficiencies and reduces costs, while better meeting customer needs
The main application of custom business software development like artificial intelligence in customer service is intelligent chatbots , as it can integrate with a company's systems and databases to answer questions or queries. Examples of this are queries such as order status, account balance or process status.
Thus, customer service is reinforced by machines, which consequently achieve the goal of helping more people and creating a better experience in general, which directly influences greater customer loyalty.
According to data from Juniper Research, it is estimated that business spending on AI-powered chatbots will exceed $9.4 billion by 2024.
Artificial Intelligence also allows customers to self-service in resolving their questions at the time they prefer. With self-service, customers can identify and find the help they need without depending on a customer service agent to be available, such as on weekends or outside of business hours.
Another use of AI in customer service is through voice and text recognition , allowing agents to be faster in executing their work when receiving audio messages or sometimes when translation is required from a foreign language.
Improve your business with artificial intelligence
As we have seen, artificial intelligence has brought about a change comparable to that of the Internet, especially in business.
We are a company specialized in automated chatbots with Artificial Intelligence. We take care of custom design and development for your company, transforming your customers' experience.
