What Is A Chat Solution?

A service that allows interaction among your customers, dealers, or even sales agents while they are in your web or mobile app in real-time is referred to as a chat solution.

What Is The Main Purpose Of An In-App Chat?

The primary purpose of an in-app chat is, it creates user engagement, user retention and user satisfaction. 

As the technology grows in-app chat not only helps you with chat, it also offers voice and video calls with individuals or groups. Using these facilities you can conduct team meetings, sales calls, follow-ups, or even regular communications hassle free. 

However there are few purposes that will give you a definition and the why you need an in-app chat in your platform,

1. Communication:

Communication is a key to every business and team. Either it might be an internal communication between team members or external communication through customers, every communication has its own value. Chat API allows you to communicate immediately whenever a query arises or product and features updates or even some things that need to be attended immediately. 

Mail communication is a formal way, But average response time for a mail communication falls in hours but in-app chat communication provides you the solution in minutes.

2. Real-Time Chat:

You don’t have to wait hours to get a reply back without knowing whether your text got delivered or not, whether they read it or not. You can see it and chat with them in real-time. Which saves you a lot of time and it prevents you from going outdated.

Even users can send pictures, videos, voice notes or any media files which makes communication more efficient and solves any queries in real-time if any.

Top rated chat solutions in 2023

• 1. Mirrorfly
• 2. Sendbird
• 3. Rocket. chat
• 4. Getstream
• 5. PubNub
• 6. Cometchat
• 7. Twilio