Synchronize multiple CX environments and automate key functions with the right management solution

Reduce errors and synchronize your contact center environment

Is your CX platform not as sufficient or productive as you would like it to be? Relying on manual operations strains your CX agents, prompting them to make errors that undermine system stability and productivity.

Furthermore, trying to synchronize different CX platforms creates a volatile environment for your agents.

With the right CX management platform, you can convert a volatile, unstable CX platform into a stable, productive system where several vendors work in sync to provide the output you need at the rate you want, without straining resources.

The Blackchair CX management solution can create the automated synchronized contact center environment you need while eliminating manual operations, reducing errors and improving productivity.

How can the Blackchair solution reduce operating costs?

The Blackchair management solution can reduce operating costs by automating monotonous functions and freeing CX engineers to do more valuable work. You expend little time and resources on completing these operations, which reduces the cost of running your platform. Furthermore, you double the rate of productivity because your engineers are completing more valuable work, further reducing costs.

Our CX management platform allows you to connect with third-party vendors and create a rich, interconnected ecosystem. Within this interconnected environment, you can oversee activities on all your CX vendors and even organize activities involving multiple CX platforms from a single, generic API instead of jumping from vendor to vendor. By coordinating activities from a single interface, you can orchestrate complex activities more efficiently than before.