Understanding the needs, preferences, and pain areas of your audience requires mapping out the customer journey. You can see every stage of a consumer's engagement with your business, from discovery to purchase and beyond, with Zykrr's customer journey mapping tool. Determine areas of friction, find areas that could use improvement, and design experiences that are specifically suited to your target audience. Please visit: https://zykrr.weebly.com/blog/know-about-the-best-software-with-zykrr-to-transform-your-customer-experience