Blackchair created a new blog entry
on September 02 2024 at 05:15 PM public
What is the role of CCaaS and what are its integration capabilities in this context?
Salesforce has made a significant move in the omnichannel space by acquiring PredictSpring, a unified omnichannel retail platform. This acquisition signals an important shift in the CX...
Blackchair created a new blog entry
on August 11 2024 at 09:45 AM public
CCaaS and CRM integrations in 2024: It’s a whole new world
Customers today are demanding more personalization, faster service delivery, and convenience in communications. Whichever business can deliver on the demands has the potential to win out...
Blackchair created a new blog entry
on January 13 2024 at 11:00 AM public
How the state of CCaaS migration might change in 2024 onwards
                                The popularity of the cloud and cloud solutions for improving operational efficiency is a given in today’s day and age, with the sheer amount of capabilities it...
Blackchair created a new blog entry
on November 27 2023 at 09:05 AM public
Resolve Customer Experience Problems Quickly | Blackchair
Optimize hard to manage CX operations Customer experience problems are inevitable and your contact center must be prepared to deal with them as swiftly as possible. But, an inefficient CX...
Blackchair created a new blog entry
on November 05 2023 at 05:35 PM public
Revolutionizing CX With Self-Service Options | Blackchair
Gone are the days when customers patiently waited in call queues and relied on interactions with human agents to get answers to their simpler queries, which to be honest, left a lot to be...
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